Position Title: Contract Manager

Job Introduction:

G4S Secure Solutions (SA), a leading global integrated security solutions company, has a vacancy for a Contract Manager based in Pretoria.

Reporting to the General Manager, the CM coordinates the provision of contractual and ad hoc security services to customers within their portfolio, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

The position requires at least 3 years experience within a security management environment.  The successful incumbent is a self starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Job Responsibility:

Effective management of the contract financial performance

• Initiate cost saving model and controls

Gross Margin Management

• Direct Wage control / ER management
• Overheads control
• Contract profitability

Existing Revenue Growth

• Escalations are achieved
• Manage the contracts cash flow
• DSO management

Effective management staff within contract

Effective Organization

• Staff turnover analysis, proper allocation of staff to positions and structure.
• Effective labour management including rosters and shift patterns
• Management of overtime and annual leave

Development

• Succession Planning and Employment Equity

Supervision

• Staff motivation levels
• Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
• Ensuring that acceptable standards of behavior at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Effective management of operations

Client retention and customer service levels

• Ensuring that site meetings are held on an ongoing basis.
• Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
• Ensuring that all required formal customer meeting are scheduled, attended and minuted.
• Maintenance of client relationship and ensuring client retention

Ops Process management – adherence to quality standard

• Ensuring that absenteeism is maintained within established norms.
• Ensuring that manpower is maintained at optimum levels, to minimize unnecessary overtime.
• Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
• Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
• Effective labour management and rostering
• Liaison with regards to invoicing, accuracy of such and securing payment

Shared Best Practice

• Specific examples of implementation of BP from other regions

Effective management of business development function

New business development

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.

Competitors evaluations

• Demonstrate a thorough understanding of the competitor environment faced by the region.

The Ideal Candidate:

• NKP experience and registered (at least 2 year)
• Psira Grade A 
• Matric minimum 
• Good supervisory skills
• Investigation skills
• Good communication skills
• Firearm trained
• Good customer relations skills
• Easy roster and rostering experience
• Driver's licence (be willing to travel nationally)
• Good administrative skills

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