Position Title: Cluster Head

Job Introduction:

To provide overall leadership for the Branch and ensure effective service delivery by managing:
● Profitability of Branch operations and assuming P&L responsibility
● Delivery of high quality service to customers and ensuring effective operations
● Health & safety and leadership for all branch functions

Job Responsibility:

● Formulate & implement Branch strategy linked with Hub

strategy

● Directly accountable for planning and organizing branch

operations

● Ensure proper start-up of new assignments

● Manage guard sourcing in terms of scouting, referrals and

walk-ins

● Quality audit reports

● Client satisfaction score

● Ensure proper deployment, rostering & attendance of guards

● Ensure proper supervision, patrolling & review in terms of day

& night checks

● Conduct security audits of large assignments periodically

● Forecast, procure and distribute uniforms and office

equipment under clearance from the respective Hub Heads

● Maintain consistent, complaint free, high quality service levels

● Support and facilitate implementation of corporate projects



● Ensure achievement of branch profitability targets

● Ensure achievement of branch revenue targets

● Ensure achievement of financial targets of the branch

including collections and price increase

● Accountable for growth and retention of Key and Core

Accounts

● Conduct receivables analysis and initiate cancellation of Budget targets

● Revenue

growth %

● Profitability %

● Collection%

● Price Increase

%non-paying clients

● Monitor and control expenditure and overheads of the branch

● Ensure proper maintenance of accounts of the branch

● Ensure timely & accurate submission of monthly MIS to Hub

● Recommend approval of bills for direct reporting staff

● Reconcile man hours, paid vs. bills outstanding based on

actuals

The Ideal Candidate:

Relevant Experience Desired: MBA/ Masters degree or equivalent● Minimum 8-10 years of overall experience

● Minimum 2-3 years of experience in a service industry with large distributed operations (e.g.

retail, insurance, logistics)

● Experience of independently managing a P&L

● Ability to make sound, clear and relevant decisions

● Ability to resolve disputes/ disagreements

● Ability to carry people along, create team spirit and gain their commitment

● Ability to successfully manage widespread field operations

● Ability to work with labour unions.

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